FAQs

If you buy a copy of Crystal Reports you can create just about any report you can think of (complete with graphs and maps etc).

Herschel was developed with ISO9002 in mind. Implementing a computerised package like Herschel brings a structured, easily controlled method of working to your business. By simply using the available facilities of the various modules, your operations will become much closer to satisfying ISO9002.

Each Herschel user enters the system by typing in their user code and a password. The system manager can define which options they can access in each module. Also some options will only show certain information to certain users. For example, the partumber enquiry option will not show the costs of an item to users [...]

You'll find instant free support via our solutions page at https://herschel.freshdesk.com/support/solutions. As customers become more reliant on Herschel, many purchase our trusted comprehensive support. See our support page for more information about the affordable options available.

There are two factors that will determine how quickly you can implement the various Herschel modules. Firstly, the time your staff have free to learn how to use the system. The key to successful implementation is to let your staff explore Herschel and try things, before actually going live. The system can be set up [...]

Herschel was developed with the non-typist in mind. Wherever possible the system will try to insert as much data for you as possible. Various on-line searches are available. These speed up data entry in two ways. Firstly your staff don’t have to worry about remembering partnumbers or codes, as they can always quickly look them [...]

We can provide on-site consultancy and training if you feel it is required, see our shop for pricing details. Remember Herschel has been designed to be easy to do it all yourself. The vast majority of Herschel users have never had any formal training or consultancy – it really is that simple (and cheap) to [...]

Backup, at least once a day. Over the years our customers have had a fire, a flood, several thefts, virus attacks, hard-disk failures, numerous power-cuts, and lots of “finger trouble”. In all cases where they had a backup of their data, we’ve got Herschel running again quickly.

We use www.crashplan.com – an automatic cloud-based system used by over 30,000 businesses to protect their data. They offer various options, from a basic service for free to all-encompassing paid solutions.

No, it's not. Use Herschel to run your business. Let your competitors use Excel.